Network Operations Center Engineer
Jobs • 16/02/24
Job description
We are looking for a skilled NOC Engineer for our Global NOC in Denmark, who will be working with our team to support our customers worldwide.
You will be working together with our international team in multiple countries to make sure our customer’s networks are running smoothly and flawlessly.
We expect you to have a good network understanding both on layers 2 and 3 and be confident with both configuring and troubleshooting on Cisco/HP and other enterprise brands.
Responsibilities
- Provide fast and efficient customer service and maintain the highest level of customer satisfaction
- Manage all customer Cases received within the Customer Support Center and record the outcome
- Monitor all escalated customer activity to ensure that they are being progressed within the agreed SLA
- Monitor the customer’s networks and resolve any issues
- Perform billable consulting for network technologies including wireless, edge networks, cloud networks
- Working as part of a closely knit team to improve customer satisfaction.
- Experience with IP networks and Layer 2 equipment such as Cisco, HP, Ruckus, and other enterprise network systems
- Experience with configuration of switches and WIFI access points
- Specifying bill of materials
- Troubleshooting networks
- Documentation and network diagrams, cabling patching plans
- Coordinate deployment tasks with other personnel and suppliers internationally
Skills
- Excellent communication skills in English, more languages are a plus
- A focus on customer support and quality
- Technical troubleshooting skills
- Network engineering skills
- Linux experience
- Experience within hospitality would be an advantage
- Experience in hotel pre-openings would also be an extra advantage
- Knowledge of large complex network solutions. (LAN, WAN, Wi-Fi)
- A good mindset of how to deliver information in written form
As part of the NOC, you will be working from our office in Denmark with some travelling expected.
If you have any questions regarding the position, please contact jobs@danmagi.com.
Please send your CV and cover letter to jobs@danmagi.com.